Metrics
The Steering Committee created several metrics by which N.C. Children’s Hospital strategic plan’s success will be measured. These include:
| People |
Service |
Agency for Healthcare Research and Quality (AHRQ) survey
Employee opinion survey
Number of Top Doctors |
Time to third available appointment
Number of transfers turned away
Patient satisfaction |
| Quality |
Finance |
US News & World Report "America's Best Children's Hospitals" rankings
Core measures
National quality and safety measures (TBD) |
Hospital net income by program
UNC Family Practice net receipts by program
Case mix index (CMI) by program
Philanthropy |
| Growth |
Innovation |
Specialty clinic volume
Market share by program
Average distance traveled by patients |
Number of publications/speaking engagements
Care delivery (e.g., telemedicine)
Patient safety |
